Privacy Policy
Prismora Privacy Policy
Last updated: May 25, 2025
1. Introduction
Prismora (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, prospects, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our services, or otherwise interact with us.
2. Information We Collect
-
Contact & Identity Data: Name, email address, phone number, company name, job title.
-
Usage Data: IP address, browser type & version, pages visited, time spent on pages, referrer URL.
-
Communications Data: Any information you provide when you contact us by email, phone, or via forms.
-
Marketing Engagement Data: Email opens/clicks, ad interactions, form submissions.
-
Cookies & Tracking: Persistent and session cookies, Google Analytics, Hotjar heat-map scripts.
3. How We Use Your Information
-
Service Delivery: To set up and manage ad campaigns, landing pages, reports, and audits.
-
Communications: To respond to inquiries, send confirmations, scheduling details, and support messages.
-
Marketing: To send newsletters, promotional offers, and event invitations (you may opt out at any time).
-
Analytics & Optimization: To analyze website performance, user behavior, campaign effectiveness, and improve our offerings.
-
Legal & Compliance: To comply with legal obligations, defend our rights, or protect us and third parties.
4. Disclosure of Your Information
We may share your data with:
-
Service Providers & Contractors: Marketing platforms (e.g. Meta, Google), analytics tools (e.g. GA4, Hotjar), CRM (e.g. HubSpot), and freelance specialists—only to the extent needed to deliver services.
-
Legal Authorities: When required by law or to exercise or defend legal claims.
-
Business Transfers: In connection with any merger, sale, or reorganization of our business, provided the recipient adheres to this policy.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
-
Remember your preferences.
-
Measure site performance and usage.
-
Deliver targeted advertising.
You can manage your cookie preferences via our cookie banner or through your browser settings. Disabling cookies may affect site functionality.
6. International Data Transfers
Prismora is US-based. If you are located outside the US, data transfers will be subject to appropriate safeguards (e.g. Standard Contractual Clauses) to protect your privacy.
7. Data Security & Retention
We implement technical and organizational measures (encryption, access controls) to protect your data. We retain personal information only as long as necessary for the purposes outlined above, or as required by law.
8. No Refund Policy
All fees paid to Prismora for services rendered are non-refundable. This includes payments for consulting sessions, campaign setup, management retainers, and any one-time fees. By engaging our services or making payment, you acknowledge and agree that you will not receive a refund for any portion of fees paid, regardless of service outcomes or satisfaction.
9. Your Rights
Subject to applicable law, you may:
-
Access, correct, or delete your personal data.
-
Object to or restrict our processing.
-
Obtain a copy of your data in a portable format.
-
Withdraw consent where processing is based on consent.
-
Lodge a complaint with a supervisory authority (e.g., GDPR regulator or the FTC).
To exercise any rights, please contact us at privacy@prismora.com.
10. Children’s Privacy
Our services and website are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us to have it removed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last updated” date and, where required, notified to you.
12. Contact Us
If you have any questions or concerns about this policy or our privacy practices, please contact:
Prismora
5900 Balcones Drive #24736
Austin, TX 78731
512-992-6202